The Missouri Department of Transportation-Motor Carriers Division regulates household movers. The mover must publish their tariff with the Missouri Department of Transportation-Motor Carriers Division. This tariff outlines all the services and charges for the movers, and the Missouri Department of Transportation-Motor Carriers Division holds all movers responsible for following by their published rates, policies, and procedures.
Motor Carriers Services Division handles the regulations for all licensed movers in the state of Missouri. There are no tariff requirements on a commercial zone (1 mile plus 1 mile for every 50,000 of population). If outside the commercial zone, moves are priced by weight and distance, and there is a prescribed minimum and maximum that movers can charge. As for hourly up till August 31, 2009 they will be required to have their hourly rates in their tariff for the commercial zone. St. Louis, St. Charles and Jefferson County are is considered in a commercial zone.
An exemption exists for moves within 25 miles of the mover’s location. The mover must have the “exception” rates approved by the MoDOT through a 5 point justification process. The mover must prove that the rates don’t undermine the existing tariff and that they cover the mover’s costs.
One important thing to remember is that you make sure you local mover carries workers compensation insurance and the proper licensing on equipment and vehicles.
To check and see if a company is licensed and insured, or for complaints, you may contact:
Missouri Department of Transportation1320 Creek Trail Drive
P.O. Box 893
Jefferson City, MO 65102-0893
Phone: 573-751-7100 or 866-831-6277 Or 573-751-7139 www.modot.mo.gov Missouri Movers Association www.missourimovers.org 877-328-8804
Better Business Bureau of Missouri www.stlouis.bbb.org 15 Sunnen Dr., Ste. 107
St. Louis, MO 63143-1400
Phone: 314-645-3300 http://search.bbb.org/search.html (Reliability Report)
INTERSTATE MOVES:
For any questions on interstate movers, and finding a licensed mover, you may contact the:
Federal Motor Carrier Safety Administration www.fmcsa.dot.gov 1200 New Jersey Avenue SE Washington, DC 20590 1-800-832-5660Protect Your Move (Federal Motor Carrier Safety Administration) www.protectyourmove.gov US Department of Transportation www.dot.gov 1200 New Jersey Avenue SE Washington, DC 20590 1-800-877-8339 1-866-377-8642
American Moving & Storage Association www.moving.org 1611 Duke Street Alexandria, VA 22314 1-800-849-2672
The following is a list of related moving contacts:
Missouri Attorney General www.ago.mo.gov Supreme Court Building207 W. High St.
P.O. Box 899
Jefferson City, MO 65102
Phone: 573-751-3321
Fax: 573-751-0774
Missouri Chamber of Commerce www.mochamber.com P.O Box 149
428 East Capitol Avenue
Jefferson City, MO 65102 573-634-3511
Banking Authorities Department of Finance
PO Box 716
301 W. High Street, Room 630
Jefferson City, MO 65102
573-751-3242
www.missouri-finance.org Insurance Regulators Missouri Department of Insurance, Financial, and Professional Registration
Consumer Affairs Division
PO Box 690
Jefferson City, MO 65102-0690
573-751-2640
573-751-4126
www.insurance.mo.gov Securities Administrators Commissioner of Securities
PO Box 1276
Jefferson City, MO 65102
573-751-4136
Toll free: 1-800-721-7996 (MO)
www.sos.mo.gov Utility Commissions Public Service Commission
200 Madison Street
PO Box 360
Jefferson City, MO 65102
573-751-3234
Toll free: 1-800-392-4211 (MO)
www.psc.mo.gov