Massachusetts Moving Regulations

Massachusetts Dept of Public Utilities regulates Massachusetts IntraState Household Goods Moving.

Massachusetts Moving and Storage Rules and Regulations

The Massachusetts Dept of Public Utilities regulates household moves.  The mover must publish their tariff with the Department of Public Utilities.  The tariff outlines all of the services and charges for the movers, and the Massachusetts Dept of Public Utilities holds all movers in the state of Massachusetts responsible for following by their published rates, policies, and procedures as set forth by the MDPU.

Movers can charge hourly or by weight and distance depending on what they have in their tariff.  Moving companies must have MA # for local moves, and if they are renting vehicles they must have a proper vehicle permit.

One important thing to remember is that you make sure your local mover carries workers compensation insurance and the proper licensing on equipment and vehicles.


Massachusetts Department of Public Safety, Public Warehousing Division requires all Public Storage units to be licensed and bonded.  For any questions on a storage unit and licensing, you may contact:

Commonwealth of Massachusetts
Dept of Public Safety
Public Warehousing Divsion
617-727-3200 ext 25262

To check and see if a company is licensed and insured, or to find out more about tariffs, or complaints you may contact:

Massachusetts Department of Public Utilities
Transportation Oversight Division
1 South Station
Boston MA 02110

Massachusetts Movers Association
1 Robert Toner Blvd.
N. Attleboro, MA 02763

Massachusetts State Police
Commercial Vehicle Enforcement Section

906 Elm St.
Concord MA 01742

Better Business Bureau of Massachusetts
235 West Central Street, Suite 1
Natick, MA 01760-3767
800-4-BBB-811 (Reliability Report)


For any questions on interstate moves, and finding a licensed mover, you may contact the:

Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE
Washington, DC  20590

Protect Your Move (Federal Motor Carrier Safety Administration)
US Department of Transportation
1200 New Jersey Avenue SE
Washington, DC  20590

American Moving & Storage Association
1611 Duke Street
Alexandria, VA  22314

The following is a list of related moving contacts:

Attorney General of Massachusetts
100 Cambridge Street
Boston, MA 02114
Phone: (617) 727-2200
State Offices
Office of Consumer Affairs and Business Regulation
10 Park Plaza, Suite 5170
Boston, MA 02116
617-973-8700 (General Information)
617-973-8787 (Consumer Hotline)
Regional Offices
Office of the Attorney General
Southern Massachusetts Division

105 William Street, 1st floor
New Bedford, MA 02740
Fax: 508-990-8686
Office of the Attorney General
Western Massachusetts Division

1350 Main Street, 4th Floor
Springfield, MA 01103
Office of the Attorney General
Central Massachusetts Division

One Exchange Place
Worcester, MA 01608
Fax: 508-795-1991
County Offices
Norfolk District Attorney’s Office
Consumer Protection Division

45 Shawmut Road
Canton, MA 02021
Franklin County
Northwestern District Attorney’s Office

13 Conway Street
Greenfield, MA 01301
Fax: 413-773-3278
Hampshire County

North Western District Attorney’s Office
One Gleason Plaza
Northampton, MA 01060
Fax: 413-584-3635

Berkshire County Consumer Advocates, Inc.
150 North St., Room 34
Pittsfield, MA 01201
Consumer Council of Worcester County
484 Main St., 2nd Floor
Worcester, MA 01608-1690
Fax: 508-754-0203
City Offices
City of Boston Consumer Affairs & Licensing
Room 817
1 City Hall Plaza
Boston, MA 02201
Mass PIRG Consumer Action Center
44 Winter St. 4th Floor
Boston, MA 02108
Cambridge Consumers’ Council
831 Massachusetts Ave.
Cambridge, MA 02139
Greater Fall River/New Bedford residents contact:
One Government Center
Fall River, MA 02722
Fax: 508-324-2626
Consumer Protection Program
Haverhill Community Action, Inc
145 Essex Street
Haverhill, MA 01832
Cape Cod residents contact:
Consumer Assistance Council, Inc.
149 Main St.
Hyannis, MA 02601
Toll free: 1-800-867-0701 (MA)
Consumer Protection Program
Greater Lawrence Community Action Council, Inc
305 Essex St.
Lawrence, MA 01840
Middlesex Community College Law Center
33 Kearney Square
Lowell, MA 01852-1987
Medford Consumer Advisory Commission
90 Main St.
Medford, MA 02155
Consumer Assistance Office – Metro West, Inc.
209 West Central St.
Natick, MA 01760
Newton-Brookline Consumer Office
Newton City Hall
1000 Commonwealth Ave.
Newton Centre, MA 02459
South Shore Community Action Council, Inc.
265 South Meadow Rd.
Plymouth, MA 02360
508-747-7575 ext 226
Fax: 508-746-5140
Revere Consumer Affairs Office
150 Beach St.
Revere, MA 02151
Fax: 781-485-2788
Mayor’s Office of Consumer Information
City Hall
36 Court Street
Springfield, MA 01103-1699
Brockton residents contact:
Bentley Consumer Action Line

Lindsay Hall
Bentley College

175 Forest Street
Waltham, MA 02452-4705
Toll free: 1-800-273-9494 (MA)

Banking Authorities
Division of Banks
One South Station, 3rd floor
Boston, MA 02110
Insurance Regulators
Division of Insurance
Consumer Service Section

One South Station, 5th Floor
Boston, MA 02110
Securities Administrators
Securities Division
Office of the Secretary of the Commonwealth

One Ashburton Place, 17th Floor, Room 1701
Boston, MA 02108